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TERMS & CONDITIONS OF SERVICE

1. General Provisions

This rental agreement concerns the lease of the campervan by the lessor to the undersigned lessee, including the basic equipment and additional services and equipment, as exclusively specified in the booking offer.

The lessee shall use the rented vehicle and organize their trip during the entire rental period at their sole responsibility.

The rental of the vehicle from AESOP VANTOURS S.A. is governed exclusively by Greek law in conjunction with the general terms and conditions of AESOP VANTOURS S.A. Rental agreements are concluded in writing in Greek or English.

All agreements between the company and the lessee must also be in writing. Any oral agreement shall not be valid.

The rented vehicle can be used within the territory of Greece. Customers wishing to travel outside Greek borders with the vehicle must obtain prior written consent from AESOP VANTOURS S.A. and the necessary insurance documents at an additional cost.

Motorhomes must be used exclusively for private purposes (e.g., holidays, multi-day trips, trips to events, etc.). Commercial use (subleasing, use as a taxi or passenger transport, etc.), as well as use for moving or as a general means of transportation (e.g., furniture, bicycles, explosives/flammable/toxic substances, and other similar dangerous substances) is prohibited. Any unauthorized use of the motorhome by the lessee as defined above allows AESOP VANTOURS S.A. to unilaterally terminate the rental agreement without warning and, if necessary, make compensation claims. However, renting a motorhome for creative workspace purposes or as an alternative housing solution is not considered commercial use and is therefore allowed.

The minimum rental period is 3 days during the low and mid-season and 7 days during the high season for each motorhome.

2. Conclusion of the Contract

2.1 Customers have the following options for concluding the contract:

– Customers can submit a reservation request using our online reservation system.
– Customers can contact us by phone/email to request a specific rental period offer. Then, they receive a written reservation offer from AESOP VANTOURS S.A. accompanied by the terms and conditions of the rental agreement, to which the company is bound for 2 working days. Customers accept the offer by making the specified deposit within the deadline. The deposit automatically constitutes the lessee’s acceptance of the rental agreement.

2.2. For each reservation, a deposit of 50% of the total rental amount is required immediately after the reservation. The remaining amount must be transferred to our bank account or via Paypal, or by debit card or credit card, up to three working days before the delivery. Valid deposits to our account are a prerequisite for delivering the motorhome to the customer. If the above deposits are not made on time, we reserve the right to cancel the rental.

2.3. The rental agreement is sent to the lessee by a durable medium (email or printed on paper) upon our email confirmation or by mail, no later than the delivery of the motorhome. The content of the contract is stored in accordance with the data protection law.

3. Drivers

3.1. The minimum age for drivers of our rented vehicles is 23 years old, and the maximum age is 80 years old. Drivers must have a valid driving license for at least 5 years.

3.2. The lessee and each additional driver are registered in writing in the rental agreement. Each driver must present the original driving license and a valid ID/passport upon vehicle delivery. Vehicles are not delivered without a valid driving license and valid identification document.

3.3. The rented vehicle can only be driven by the lessee and the additional drivers registered in the rental agreement. The lessee is responsible for any damage caused by authorized or unauthorized drivers.

4. Prices & Payment Terms

4.1. The basic prices for renting our motorhomes are determined by the offer you receive during your reservation. The prices of additional services are listed in the price list on our “contact form” page as posted at the time of the contract conclusion online. Prices include legal VAT.

4.2. Unless otherwise agreed with AESOP VANTOURS S.A., an immediate deposit of 50% of the total rental amount is required (see § 2.2). The remaining payment is due for settlement via bank transfer or Paypal or by debit/credit card up to three working days before the departure date.

4.3. The lessor company reserves the right to deliver the vehicle only after the full payment of the rental offer. AESOP VANTOURS S.A. has the right to unilaterally terminate the lease immediately if the pre-paid amount and/or the remaining amount are not paid on time. The lessee has no right to postpone the payment period or to settle the invoice after the expiration of the rental agreement.

4.4. If the rental amount increases after the submission of the rental request due to the provision of additional services by the lessor company (e.g., equipment, cleaning services, etc.), the additional amount will be paid by the lessee upon the vehicle delivery in cash or by credit/debit card according to the above.

4.5. The customer agrees to receive the rental receipt via email unless explicitly requested to print and send it by mail.

5. Guarantee

5.1. The amount of the guarantee that the lessee must pay will be deposited in the company’s account either before the delivery date or will be retained via credit card upon delivery.

5.2. The following cards are accepted: MasterCard, Visa, JCB, UnionPay, Diners/Discover, VPay. If the deposit cannot be made via credit card upon vehicle delivery for various reasons (e.g., technical issues), the lessee is responsible for depositing the amount into the company’s bank account immediately.

5.3. The credit card will not be charged. The guarantee amount is retained and is no longer available to the lessee until the vehicle is returned in good condition. Guarantee holds on credit cards automatically expire after 28 days from the guarantee reservation.

5.4. The predefined guarantee is €1,000. The lessee does not have the option to reduce the guarantee.

5.5. Without a guarantee, the rented vehicle will not be delivered to the lessee.

5.6. The guarantee will be refunded immediately after the vehicle is returned according to the terms of the agreement. In the case of credit cards, the same credit card used for the guarantee reservation is required upon vehicle return to cancel the guarantee hold before the 28-day period expires. In the event of contract violations (e.g., damage to the interior, damage to the exterior of the vehicle, damage to tires or wheels, damage to windows & stone breakage, damage to the awning, unfilled fuel tank, unusually dirty motorhome) or additional holds beyond the agreed rental period from the initial reservation (e.g., reservation of additional equipment/services), AESOP VANTOURS S.A. has the right to retain a portion of the guarantee. If the amount of damage cannot be determined specifically at the time of vehicle return, AESOP VANTOURS S.A. has the right to withhold the guarantee until final clarification, which is conducted by AESOP VANTOURS S.A. within 14 business days.

5.7. The company retains the right to legal claims in case damages arise later due to the lessee’s liability, which due to their nature can only be determined after the end of the rental and the return of the motorhome to the company.

6. Insurance and Lessee’s Liability

6.1. The lessee is liable according to the general regulations arising from the Law.

6.2. The lessee is obligated to release AESOP VANTOURS S.A. from all third-party claims for which they are responsible, especially concerning calls, traffic violations, fines/penalties, and tolls. AESOP VANTOURS S.A. has the right to charge a commission of €25.00 per processing procedure.

6.3. Motorhomes are delivered with comprehensive insurance. Insurance coverage includes:
– Third-party liability coverage of €500,000
– Comprehensive insurance
– National coverage of roadside assistance, including assistance in case of accidents and breakdowns

6.4. In case of damage, the lessee is responsible for full and partial damage up to the maximum amount of the deductible. The default deductible is €1,000 for the full insurance package.

6.5. The maximum deductible applies per each claim.

6.6. The lessee bears full responsibility for the cost of repairing any damage to the exterior and interior of the vehicle resulting from their negligence, incorrect operation, or inappropriate use of the vehicle (e.g., negligence, improper operation, or inappropriate use of the vehicle). The amount of damage is not limited by the guarantee or the corresponding insurance package deductible. This specifically applies to the following damages:
– Damage to the awning: The awning must operate according to the instructions. It should not be extended in strong wind and rain. The pegs provided by AESOP VANTOURS S.A. must be used to support the awning’s legs, if the parking surface allows it. The extended awning should not be left open unattended and must be retracted if the customer is absent for an extended period.
– Damage to the water system: The lessee is fully responsible for damages caused by incorrect use (e.g., putting oil in the water tank) or filling the water tank with fluids other than water. The system cannot be cleaned and usually needs to be replaced entirely.
– Incorrect fuel: All vehicles in the AESOP VANTOURS S.A. fleet run on new, low-emission diesel engines. The lessee is fully responsible for damages and subsequent damages caused by incorrect fueling of the diesel or AdBlue tank with different fuel specifications.
– Inadequate driving behavior: The lessee must drive the vehicle carefully and in accordance with the law. Poor driving can cause engine damage.
– Lost or damaged keys.

6.7. Reporting existing damages upon vehicle delivery is crucial for the quality of the rental agreement and the extent of the lessee’s liability.

7. Liability of AESOP VANTOURS S.A. as Lessor

7.1. AESOP VANTOURS S.A. bears liability as the lessor according to the terms of the insurance. Compensation claims from customers or third parties for claims of any damage are excluded. Compensation claims from customers for injuries, loss of life, health issues, as well as liability for damages based on the intent or negligence of customers are also excluded. Fundamental contractual obligations are those whose fulfillment is essential for achieving the purpose of the contract. AESOP VANTOURS S.A. as the lessor is only liable for obligations arising from the contract.

7.2. The above exceptions and limitations of liability cover all legal representatives, employees, and other representatives of the company.

7.3. The company is not liable for vehicle characteristics that are within the warranty as far as quality is concerned according to the product liability law.
English Translation:

8. Vehicle Pickup and Return

8.1. Pickup and return of motorhomes are free of charge within the city of Athens upon prior arrangement at a location specified by the customer or at Athens International Airport “Eleftherios Venizelos”. Any pickup or return outside Athens will incur a charge of €1 per kilometer. Nighttime pickups or returns between 20:00 and 09:00 will be charged an additional €10 per kilometer plus VAT. Different pickup and return locations are allowed, with possible additional charges if the location is outside Athens.

8.2. Vehicle pickups and returns occur at the time agreed upon between the lessee and AESOP VANTOURS S.A. The lessee chooses the pickup and return time during the reservation process, and it is binding. The rental company reserves the right to deviate from the agreed-upon hours after consultation with the lessee, if daily activities require it.

8.3. Delays in vehicle return must be reported immediately to AESOP VANTOURS S.A. by phone. In case of a delay exceeding 60 minutes, AESOP VANTOURS S.A. reserves the right to charge an additional day’s rental fee for the rented vehicle.

8.4. If the vehicle is returned earlier than agreed in the rental contract, the lessee is not entitled to a partial refund of the rental price.

8.5. The rental agreement expires at the end of the agreed rental period. If the lessee continues to use the vehicle after the agreed rental period has expired, they will be charged for each additional day of delay.

8.6. The lessee is obligated to return the vehicle to AESOP VANTOURS S.A. at the location specified in the contract on time. Any delays (e.g., traffic, accidents, etc.) must be reported promptly to AESOP VANTOURS S.A. In case of return on a day different from the initially agreed return day, the lessee will be charged for each additional day of delay.

8.7. Unforeseen circumstances such as traffic congestion, road closures, weather conditions, etc., may cause delays in vehicle pickup or return. The lessee is not entitled to a monetary refund in case of deviations from the agreed-upon hours.

8.7. Upon vehicle pickup, the lessee and, if applicable, other drivers must present valid identification and a valid driver’s license. AESOP VANTOURS S.A. will inform its customers about the vehicle and its operation. The condition of the rented vehicle is documented upon delivery. Any damages will be carefully recorded by AESOP VANTOURS S.A., its legal representatives, or employees in the rental agreement.

8.8. The vehicle is handed over to the lessee with a full tank of fuel. The lessee must return the vehicle with a full tank of fuel. If the vehicle is returned with a partially filled fuel tank, AESOP VANTOURS S.A. reserves the right to charge the cost of filling the fuel tank plus a service fee of €25 from the deposited security deposit.

8.9. Interior and exterior cleaning is done by AESOP VANTOURS S.A. If the vehicle is returned in an unusually dirty condition, AESOP VANTOURS S.A. reserves the right to charge the lessee a cleaning fee of €100 for the interior. This amount can be deducted from the deposited security deposit. This also applies to unusually intense dirt, e.g., on upholstery, the ceiling, camping accessories, or similar.

8.10. Even if the lessee has not made a specific reservation for a bicycle rack, it is possible to install one on the rented vehicle. AESOP VANTOURS S.A. is not obliged to remove the bicycle rack. The lessee does not have the right to remove the bicycle rack on their own.

9. Early Termination

9.1. The lessee has the right to terminate the rental agreement at any time before the start of the rental period, without stating a reason. In this case, AESOP VANTOURS S.A. as the lessor receives appropriate compensation. Unless otherwise agreed in the contract, indicative compensation tables have been established – In case of termination:

– Up to 51 days before the agreed start of the rental: Free cancellation.
– From the 50th day to the 30th day before the agreed start of the rental: 30% of the rental price.
– From the 29th day to the 15th day before the agreed start of the rental: 60% of the rental price.
– From the 14th day to the 8th day before the agreed start of the rental: 80% of the rental price.
– From the 7th day until the agreed start of the rental period: 100% of the rental price.

9.2. The above cancellation policy applies up to 48 hours before the start of the trip. Only one reservation change is possible without a charge. In case of cancellation, the remaining amount due to the lessee will be refunded after deducting the agreed rental price according to paragraph 9.1., using the same payment method used for the initial transaction.

9.3. If the rented vehicle is not picked up at the agreed time and location without notice, the already paid rent will be fully retained by the company. In case no amount has been paid by the lessee, AESOP VANTOURS S.A. still demands the entire amount from the tenant as compensation in accordance with the above.

10. Accidents and Damages

10.1. In case of an accident, the renter must immediately inform AESOP VANTOURS S.A. The renter must also inform the local police and obtain an accident report.

10.2. The renter is required to document the accident with clear photographs of the vehicles involved, their license plates, and detailed damages. If there is a clear liability answer (e.g., a third vehicle involved in the accident came into contact with the parked rental vehicle of the company), the renter and the other party involved in the accident clearly and legibly complete the accident report. Both parties sign the report. The renter is also obliged to photograph the entire accident scene, including both vehicles with visible license plates and detailed individual damages. In case of an accident and damage, the renter is provided with roadside assistance through AESOP VANTOURS S.A., as well as other emergency services in case of damage (car rental, hotel accommodation, return transportation, etc.) on a case-by-case basis.

11. Renter’s Responsibilities

11.1. Pets are not allowed in the rental vehicle unless prior written consent is obtained from AESOP VANTOURS S.A. Bringing pets without prior notice will result in a cleaning fee of 500 euros for biological cleaning of the vehicle, which is unsuitable for pet transport.

11.2. Smoking is strictly prohibited in all rental vehicles of AESOP VANTOURS S.A. Violation will result in a fee of 500 euros for cleaning smoke residues and compensating for the vehicle’s diminished value.

11.3. The renter must handle the rented vehicle with care, adhere to all traffic regulations, and lock the vehicle properly at all times. The renter is responsible for protecting the vehicle from theft and damage by third parties. The renter must strictly follow the operating instructions of the rented vehicle and its equipment. Specifically, driving with a locked gas cylinder is allowed under all circumstances.

11.4. The renter can use the vehicle only within the geographical boundaries of Greece unless prior written consent is obtained from AESOP VANTOURS S.A. There is no insurance coverage outside the permitted areas/countries according to the insurance policy.

11.5. The renter must use the vehicle only in a condition suitable for driving and should stop driving when feeling tired.

11.6. The renter is responsible for properly securing luggage and accessories to protect all passengers and the vehicle from damage caused by the cargo.

11.7. The vehicle must be handled with care and professionalism. The renter must regularly check if the vehicle remains in safe working condition (lights, oils, fluids, tire pressure, etc.). Any vehicle warnings must be checked according to the operating instructions and immediately reported to AESOP VANTOURS S.A. for further evaluation.

11.8. If the renter wishes to travel by ferry with the rented vehicle, he/she must obtain prior written consent from the company before boarding the vehicle on the ship.

12. Privacy Policy

12.1. During the reservation process, AESOP VANTOURS S.A. will collect personal information, including but not limited to your name, email address, physical address, and phone number.

12.2. These details are necessary for reservation and security purposes. None of this information will be disclosed to third parties (except for AESOP VANTOURS S.A.’s insurance company if required). Payment information is processed through our secure online payment system.

For the complete privacy policy of AESOP VANTOURS S.A., please refer to the company’s privacy policy.

13. Governing Law and Venue for Disputes

13.1. Rental agreements between AESOP VANTOURS S.A. and the renter are exclusively subject to the laws of the Hellenic Republic.

14. Cancellation

14.1. You have the right to cancel this agreement in accordance with the terms set forth above. To exercise your right of cancellation, you must inform us (AESOP VANTOURS S.A., Dimitriou Gounari 2, 185 31 Piraeus, +30 2104113317, [email protected]) with a clear statement (e.g., a letter sent via email to the above email address) of your decision to cancel this agreement. To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of the right to cancel before the cancellation period expires as specified above.